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Job Title: IT Support Technician
Job Category: Info Technology
Job Status: Permanent
Salary: C30k €/ Year
Description: The Role:

Working under the IT Director and in conjunction with the existing IT team members, the person will be involved in the following:
Provide support for implementation, troubleshooting and maintenance of IT systems including day-to-day operations, monitoring and problem resolution.
Troubleshoot/Install/upgrade and configure desktop/server hardware.
Maintain the Active Directory environment adds/moves/changes.
Maintaining and monitoring Microsoft Windows servers and clients (Server 2012, 2016, Windows 7, Windows 10).
Installs/loads operating system, patches and application software.
Execution of on-site/remote-site technical and system administration support.
Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
Ensure the anti-virus software is installed and kept up to date.
LAN,WAN & Wireless network troubleshooting.
Operate the IT Helpdesk and assign tasks to relevant IT staff. From statistics, help the team identify areas where we can make improvements to reduce support calls.
Support staff in the in-house developed software systems and contribute to their continuous improvements based on trends in helpdesk calls.
Support the groupwide IP telephone system.
Mobile Device Management implementation and maintenance mix of android, apple, windows devices.

Knowledge and Skills:

Poses excellent problem solving skills and ability to diagnose and resolve technical issues.
Requires experience with personal computer equipment.
Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
Working knowledge of computer networking and communication systems for data and voice.
Knowledge and understanding of standard office software package.
Job Location: Dublin West

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